Frequently Asked Questions:

I only see a few hours available on the calendar. Why can’t I request the full day?

Our system will allow requests to be accepted and placed into a queue until one is confirmed. If you see partial hours, there are already requests in the queue for those times. The Association works on a first come, first served basis. The Association will allow only one reservation per amenity, per day, to allow for a sufficient turn over for the next reservation.

Why have I not received a confirmation email?

Please make sure your Contact email is updated on your Connect Resident Portal. Your login email is different than your contact information, so please check both!

What does a completed application include?

A filled out VAMC Facility Rental Agreement, one-day event insurance, rental fee and deposit payments. If you intend to serve alcohol or use a bounce house, additional requirements include the VAMC Bounce House agreement as well as payment for the standing guard.

Where do I get insurance?

Please call your personal insurance company to see if they provide one-day event insurance. You may also google one-day event insurance companies. Unfortunately, the Association cannot make any recommendations for third party vendors.

Do I need insurance?

Yes, insurance coverage is required for use of any Master Association recreational amenities as provided in the Facility Use Agreement. Proof of insurance must be provided to Management as required by the Facility Use Agreement. FAILURE TO DO SO SHALL OPERATE AS A CANCELLATION OF THE OWNER’S RESERVATION AND A FORFEITURE OF THE RENTAL FEE.

If alcohol is to be served at any function at any of the Master Association facilities, the Owner reserving the facility must provide an insurance rider (Certificate of Insurance) in form and content acceptable to Management, naming the Valencia Master Community Association AND FirstService Residential as Additional Insureds, and providing liability insurance coverage in an amount not less than $1,000,000.000.

Bounce House Insurance:

You must provide one day event insurance with liability coverage of $1 million dollars, naming Valencia Master Community Association AND FirstService Residential as additionally insured in order to have a bounce house at your party. It must specifically state that bounce houses are covered.

If your insurance will not cover bounce houses, you will be required to get insurance from the bounce house company selected and have them name Valencia Master Community Association AND FirstService Residential as the certificate holder and additionally insured.

Is it free to reserve?

There is a rental fee and deposit required to have a completed application. Failure to provide either shall operate as a cancellation of the owner’s reservation request. For pricing details, please log on to your Connect Resident Portal. On the dashboard, please click on Amenity Reservations. Under attachments, please view the VAMC Facility Rental Agreement Form. After reviewing the full agreement, questions may be directed to the Facility Reservations team at vamcreservations@fsresidential.com.

Do I need a guard?

A standing guard is required to be present if alcohol will present or if the event will have over 100 attendees. Please note, a standing guard is required for all hours your key fobs will be activated when there is alcohol present or over 100 attendees (this includes the set up time and post event clean up).